Return Policy
At K&D Cleaning, we strive to provide our customers with the best cleaning products and services. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:
1. Returns:
- We accept returns within 14 days of the original purchase date.
- To be eligible for a return, the item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
2. Refunds:
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- Please allow a reasonable amount of time for the refund to process.
3. Exchanges:
- If you received a defective or damaged item, we are happy to exchange it for the same item.
- Please contact our customer service team at support@kdcleaning.com to initiate the exchange process.
4. Return Shipping:
- Customers are responsible for return shipping costs, except in cases where the return is due to a defect or error on our part.
5. Contact Us:
- If you have any questions about our return policy, please contact our customer service team at customer-service@kdcleaning.com.
6. Exceptions:
- Some items may not be eligible for return or refund due to hygiene and safety reasons. These will be clearly mentioned in the product description.
7. Cancellations:
- If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
8. Changes to This Policy:
- K&D Cleaning reserves the right to update or change this return policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing K&D Cleaning. We appreciate your business and are committed to ensuring your satisfaction with our products and services.